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How to install a firmware upgrade to my TVG 501 HD
- DO NOT FOLLOW THESE INSTRUCTIONS - This process is no longer valid.

Enhancements:
  1. Background Color for the menu and closed-captions has been changed to semitransparent white.
  2. TVG/NO TVG is not a TVG graphic logo when TVG is filtering and the logo with the red international symbol for no placed over it when TVG is not filtering.  This will now appear in the lower left corner of the TV screen.

Fixes:
  1. Wrapping of text on certain TV shows and movies shown on certain channels was choppy and may have started in the wrong position. This has been corrected.
  2. Trailing zero appeared on some closed-caption lines. This have been corrected.

Known Issues:
  1. NBC CC Delays: Many, but not all, programs on NBC have closed-captions that are delivered slightly behind the audio. TVGuardian depends on timely and accurate closed-captions and there’s nothing the can be done about this by TVGuardian.

  2. DISH Network: The CC lagging issue appears to have been solved with the latest DISH firmware downloaded to their receivers, however, the closed-captions being streamed now have many missing characters; making the closed-captions appear to be gibberish. This occurs some days and other days, everything is perfect.  TVGuardian depends on timely and accurate closed-captions and there’s nothing the can be done about this on the TVGuardian side. The good news is DISH Network has been very cooperative and is working to fix the closed-caption issues in a not so distant DISH firmware update.

  3. INP Button: When certain specific devices and combined with TVGuardian, switching from INP1 to INP2 and back again can sometimes lose the picture.  Unplugging TVGuardian and plugging it back in will regain INP1. Our engineer is working with the HDMI processor provider to find a solution.

  4. Garbage Characters Popping Up: When TVGuardian is in the On Mute mode and garbage characters are present in the closed-caption stream, TVGuardian displays the line of text with the garbage. Our engineer is working on correcting this issue.

Firmware Installation:

What you need:
  1. A mini USB cable. You may already have one, they come with many cameras, phones, mp3 players, external hard drives, etc. If not, you may purchase one here.
  2. A PC with a USB port.

Upgrade Steps:
  1. Download the firmware update to a folder on your computer where you can find it again.  This process is no longer valid.
  2. Unplug the power to your TVGuardian.
  4. Reconnect TVGuardian and plug the power back into it.

Please Note: The first 400 units shipped do not have the ability to self-update the firmware. If you would like to have your firmware updated to the latest version, you will need to contact Tech Support and ask for an exchange. After doing so, you will receive a model loaded with latest firmware that includes the ability to self-update the firmware using a computer the USB connection. You will need to pay for shipping only.



 
 
 

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